Shipping policy
At Barakah Living, we want your order to reach you quickly, safely, and without any hidden costs. Here's exactly how our shipping works.
Free shipping across Pakistan
Shipping is free on every order, to every city and town we deliver to. There is no minimum order value and no surprise charges at checkout — the price you see on the product page is the price you pay.
Order processing
- Orders are processed within 24 to 48 working hours of being placed.
- Orders placed on Sundays or public holidays are processed on the next working day.
- Once your parcel is handed over to our courier, you'll receive a confirmation with your tracking number by SMS, WhatsApp, or email.
- For Cash on Delivery orders, our team may call or WhatsApp you once to confirm your address and order details before dispatch. If we can't reach you after three attempts within 48 hours, the order may be cancelled.
Delivery timelines
| Area | Estimated delivery |
|---|---|
| Karachi, Lahore, Islamabad, Rawalpindi | 2–3 working days |
| Other major cities (Faisalabad, Multan, Peshawar, Quetta, Hyderabad, Sialkot, Gujranwala) | 3–5 working days |
| Small towns and remote areas | 5–7 working days |
These are estimates, not guarantees. Weather, strikes, courier backlogs, and public holidays can add a day or two. If your parcel is running late, message us on WhatsApp and we'll chase the courier on your behalf.
Open and verify before payment
You are welcome to open your parcel and inspect your item in front of the delivery rider before you pay. Check that you've received the right product, that the quantity is correct, and that there's no visible damage.
Please note:
- Inspection means a visual check. Please don't fully install, assemble, or use the product before payment.
- If the item is wrong or damaged, you may refuse the parcel at the door at no cost to you. Tell the rider you are refusing delivery and message us the same day so we can arrange a replacement.
- If you accept and pay for the parcel, the order moves into our standard 30-day return process below.
Delivery attempts and undelivered parcels
Our courier will attempt delivery up to three times. If the parcel can't be delivered because the address was incomplete, the phone number was unreachable, or nobody was available to receive it, the parcel is returned to us.
Repeatedly refusing Cash on Delivery orders without reason may result in future orders requiring advance payment.
Wrong or incomplete addresses
Please double-check your address and phone number at checkout. If you need to correct anything, message us on WhatsApp within 2 hours of ordering and we'll update it before dispatch. Once a parcel is booked with the courier, the address can no longer be changed.
International shipping
We currently ship within Pakistan only. If you're outside Pakistan and would like to order, get in touch and we'll let you know what we can arrange.